Privacy Policy

Effective Date: December 13, 2024

At Solix, we value and respect your privacy. We are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website solix.site or make a purchase with us. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect two types of information from our users:

  • Personal Information: This includes any information that you provide to us voluntarily when you create an account, make a purchase, subscribe to our newsletter, or contact customer support. This may include your name, email address, phone number, shipping address, billing address, and payment information.

  • Non-Personal Information: We may collect non-personal information automatically when you visit our website, such as your IP address, browser type, operating system, and browsing behavior (e.g., pages visited, time spent on the website).

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To process and fulfill orders: We use your personal information to complete transactions, ship products, and communicate with you about your orders.
  • To improve customer service: Your information helps us respond more effectively to your customer service requests and support needs.
  • To personalize your experience: We use the information to understand your preferences and provide you with content, products, and services tailored to your interests.
  • To send promotional emails: With your consent, we may send you updates about new products, offers, and promotions. You can opt-out of receiving promotional emails at any time.

3. How We Protect Your Information

We take the protection of your information seriously. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These security measures include encryption, firewalls, and secure socket layer (SSL) technology.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our customers. These third parties are obligated to keep your information confidential and are not permitted to use it for any other purpose.

We may also disclose your personal information to comply with legal obligations, enforce our site policies, or protect ours or others’ rights, property, or safety.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance the user experience. Cookies are small files that are stored on your device and help us track your browsing activity on our website. You can choose to disable cookies through your browser settings, but please note that some website features may not function properly if cookies are disabled.

6. Your Data Protection Rights

Depending on your location, you may have the right to:

  • Access and correct your personal information.
  • Request the deletion of your personal data.
  • Object to or restrict the processing of your personal information.
  • Withdraw consent for data processing, where applicable.

To exercise any of these rights, please contact us at info@solix.site.

7. Third-Party Links

Occasionally, our website may include links to third-party websites. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. We encourage you to review the privacy policies of any third-party websites before submitting any personal information.

8. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will post the revised policy on this page and update the “Effective Date” at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

This Privacy Policy outlines the procedures and guidelines that protect your data, keeping you informed about how we handle your personal information while providing you with the best possible experience on Solix.