Sales Policy

Effective Date: December 13, 2024

Thank you for choosing Solix! Our Sales Policy ensures a smooth and transparent purchasing process for all of our customers. By making a purchase on solix.site, you agree to the terms outlined below.

1. Product Availability

  • All products listed on solix.site are subject to availability. While we strive to ensure that products are in stock, there may be instances where an item is temporarily out of stock or discontinued.
  • In case a product becomes unavailable after an order is placed, we will notify you promptly. You will be offered alternative products, the option to wait for restocking, or a full refund.

2. Pricing and Payment

  • All prices on solix.site are displayed in U.S. dollars and are subject to change without prior notice.
  • Prices include applicable taxes, but shipping fees will be added during checkout.
  • We accept various payment methods, including credit/debit cards and other secure payment systems. Payment is due at the time of order placement.

3. Order Confirmation and Processing

  • Once your order is placed, you will receive an order confirmation email. This email will contain a summary of your order, including products, pricing, and shipping details.
  • Orders are typically processed within 1-3 business days. You will be notified once your order has shipped.

4. Shipping and Delivery

  • We offer shipping to various locations within the United States. Shipping costs will be calculated during checkout based on your delivery address.
  • Delivery times may vary depending on your location and the shipping method chosen. We strive to deliver all orders in a timely manner, but delays due to weather, holidays, or other unforeseen circumstances may occur.

5. Returns and Exchanges

  • If you are not fully satisfied with your purchase, we offer a return or exchange within 30 days of receiving your order.
  • The item must be in unused, unwashed, and undamaged condition with original tags and packaging.
  • To initiate a return or exchange, please contact us via email at info@solix.site or call (256) 586-6646. We will provide you with return instructions.

6. Refunds

  • Once we receive and inspect your returned item, we will process your refund. Refunds will be credited to the original payment method used at the time of purchase.
  • Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items).

7. Sales Tax

  • Sales tax will be applied to orders based on the applicable state laws. The tax amount will be displayed during the checkout process.

8. Discounts and Promotions

  • Discounts, promo codes, and special offers are subject to change and may have specific terms and conditions. These promotions are only valid for the duration specified, and cannot be applied retroactively.

9. Limitations of Liability

  • Solix is not responsible for any damages or losses arising from the use of our products or website. Our liability is limited to the amount paid for the product purchased.

10. Customer Support

  • If you have any questions or concerns regarding your order, please contact our customer support team:

Thank you for shopping at Solix. We appreciate your business and look forward to serving you with high-quality fashion items designed to elevate your style.